Solution helpdesk microsoft

To ensure caution when dealing with non-compliant devices, when a helpdesk associate initiates a connection to a device that is not compliant with the organizations' policies, the helpdesk associate will see a warning suggesting they proceed with caution. For the duration of the remote help session, there is also a banner that will remind the helpdesk associate to exercise caution.

To help with governance, administrators can run a report covering all the remote help sessions. Reports can be created and analyzed by which helpdesk worker helped which user, on which device, and when the session started and ended for a set time period, with all data retained for 30 days. For example, reports could show if there are multiple sessions on the same device, and thus a potential technical issue with the endpoint.

Reports could also help track helpdesk usage or look for suspicious activity. Remote help in Microsoft Endpoint Manager offers helpdesks the controls and flexibility they need to provide secure and simple remote assistance for Windows users.

In doing so, it helps keep employees productive and less frustrated as they continue to work from home, at least some of the time. When we roll out this functionality for general availability early in , we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune.

More information will be forthcoming when we finalize our pricing plans. Microsoft Endpoint Manager information banner about future licensing for remote help.

In the meantime, please join us to learn more about Endpoint Manager at Microsoft Ignite We're offering an on-demand technical session to help you learn more about remote help in Endpoint Manager. You can also let us know about your Endpoint Manager and remote help for Windows experiences through comments on this blog post or reach out to IntuneSuppTeam on Twitter.

We wanted to thank you all for your feedback during the early days of our initial preview. Based on your feedback, we will continue to work on improving experiences such as the elevation of privilege and will update this post and our documentation when material changes are introduced.

Update To learn more about how to try this experience, please see Remotely assist users that are authenticated by your organization. Updated While application functionality hasn't changed, we recommend visiting aka. You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

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